Terms of Service

These terms govern your access to and use of the PayrollHero platform, operated by Red Cape HR Software Corp. ("PayrollHero," "we," "us"). By creating an account or using the platform, you agree to these terms. If you're accepting these terms on behalf of an organization, you're representing that you have the authority to bind that organization.

1. The service

PayrollHero is a cloud-based time, attendance, scheduling, and payroll platform. We may add, change, or discontinue features from time to time as the platform evolves.

2. Accounts

You're responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us promptly if you become aware of any unauthorized use of your account.

3. Your data, and payroll accuracy

You (or your organization) remain responsible for the accuracy, legality, and completeness of the data you enter into the platform, including employee information, pay rates, schedules, and any configuration that affects payroll or attendance calculations.

PayrollHero is a tool to help calculate and manage payroll and attendance based on the data and rules you configure — it does not replace your own review, and you're responsible for verifying payroll outputs before relying on them, and for your organization's compliance with applicable tax, labor, and employment law in your jurisdiction. We describe how we handle the personal data you enter in our Privacy Policy.

4. Fees and billing

Fees for the platform are as set out in your order form or service agreement with PayrollHero. Unless otherwise agreed, fees are billed in advance and are non-refundable except as required by law or as separately agreed.

5. Acceptable use

You agree not to use the platform to violate any law, infringe on others' rights, introduce malicious code, or attempt to gain unauthorized access to the platform or other accounts. We may suspend access for activity that violates this section or otherwise threatens the security or availability of the platform.

6. Intellectual property

PayrollHero and its licensors own all rights in the platform itself, excluding the data you input. You retain ownership of your data; using the platform grants us only the rights necessary to provide the service to you, as described in our Privacy Policy.

7. Suspension and termination

We may suspend or terminate access to the platform for non-payment, breach of these terms, or as otherwise set out in your service agreement. You may close your account by contacting us — see our Privacy Policy for how account closure and data deletion work.

8. Disclaimers

The platform is provided "as is." To the extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that the platform will be uninterrupted or error-free.

9. Limitation of liability

To the maximum extent permitted by law, PayrollHero will not be liable for indirect, incidental, or consequential damages arising from your use of the platform. Nothing in these terms limits liability that cannot be limited under applicable law. Specific liability caps, if any, are as set out in your service agreement with PayrollHero.

10. Changes to these terms

We may update these terms from time to time. Material changes will be communicated via the platform or by email before they take effect; continued use of the platform after changes take effect means you accept the updated terms.

11. Governing law

These terms are governed by the laws of British Columbia, Canada, and you submit to the exclusive jurisdiction of the courts of that province for any dispute arising from these terms.

12. Contact

Questions about these terms can be directed to support@payrollhero.com.